1. Management's New Gurus;Byrne;International Business Week,1992
2. The New Industrial Engineering: Information Technology and Business Process Redesign;Davenport;Sloan Management Review,1990
3. Process Innovation;Davenport,1993
4. A Blueprint for Change;Fried;Computerworld,1991
5. Reengineering Work: Don't Automate, Obliterate;Hammer;Harvard Business Review,1990