1. The Evaluation and Measurement of Library Services;Matthews,2007
2. The Current Budget Environment and Its Impact on Libraries, Publishers and Vendors;Collins;From Surviving to Thriving: Building Blocks of Success,2012
3. Getting to Know Library Users’ Needs — Experimental Ways to User-centered Library Innovation;Harbo;LIBER Quarterly,2012
4. Myths and Misconceptions about Using Qualitative Methods in Assessment;Harper;New Directions for Institutional Research,2007
5. Assessing Service Quality: Satisfying the Expectations of Library Customers;Hernon,1998