1. Marketing the library’s instructional services to teaching faculty: Learning from teaching faculty interviews;Armstrong,2012
2. LibQUAL+Services: Services and fees;ARL,2012
3. Conclusions and future research;Asher,2012
4. Ethnographic research in Illinois academic libraries: The ERIAL Project;Asher,2012
5. Keeping the antennae up: How listening in the library improves UX;Bell,2011