1. Collaborative digital reference: an Ask a Librarian (UK) overview;Berube;Program: Electronic Library & Information Systems,2004
2. Do You Web 2.0? Public Libraries and Social Networking: Social Networking and Library Services;Berube,2011
3. Looking at the bigger picture: an integrated approach to evaluation on chat reference services;Kern;Reference Librarian,2006
4. Coding into the great unknown: analyzing instant messaging session transcripts to identify user behaviors and measure quality of service;Maximiek;College and Research Libraries,2010
5. Escaping the Echo-Chamber;Potter,2011