1. Reinventing science librarianship: Models for the future,2008
2. Scholarship in the Digital Age;Borgman,2007
3. The maturation of assessment in academic libraries: The role of LibQUAL+TM;Cook;Performance Measurement and Metrics,2002
4. ‘A mixed-methods approach to the identification and measurement of academic library service quality constructs: LibQUAL+TM’, unpublished PhD dissertation;Cook,2002
5. Users’ perceptions of library service quality: A LibQUAL+TM qualitative study;Cook;Library Trends,2001