Evaluation of service quality of hospital outpatient department services-Reference-Cited by-同舟云学术

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Evaluation of service quality of hospital outpatient department services

Published:2011-07 Issue:3 Volume:67 Page:221-224
ISSN:0377-1237
Container-title:Medical Journal Armed Forces India
language:en
Short-container-title:Medical Journal Armed Forces India

Author:

Chakravarty Abhijit

Publisher

Elsevier BV

Subject

General Medicine

Reference16 articles.

1. Explorations in Quality Assessment and Monitoring;Donabedian,1980

2. A service quality model and its marketing implications;Gronroos;Eur J Marketing,1990

3. How patients evaluate the quality of ambulatory medical encounters;Bopp;J Healthcare Marketing,1990

4. The service quality puzzle;Berry;Business Horizons,1988

5. A longitudinal analysis of the impact of service changes on customer attitudes;Bolton;J Marketing,1991

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