1. Diagnosis: a detective story;Miller;Listener,1978
2. Which facets of communication have strong effects on outcome — a meta-analysis;Roter,1989
3. Patient knowledge and the content of the consuitation in general practice;Bain;Med Educ,1977
4. Listening and talking to patients I: the problem;Fletcher;Br Med J,1980
5. Doctor/patient communications: a review of the literature;Cresswell;Ontario Med Rev,1983