Author:
Kerssens Jan J.,van Yperen Ellen M.
Reference47 articles.
1. The role of expectation in patient satisfaction with medical care;Ross;J Health Care Marketing,1987
2. A cognitive model of antecedents and consequences of satisfaction decisions;Oliver;J Marketing,1980
3. Patient satisfaction in primary health care: a literature review and analysis;Pascoe;Eval Progr Plan,1983
4. Adapting the SERVQUAL scale to hospital services: an empirical investigation;Babakus;Health Serv Res,1992
5. A conceptual model of service quality and its implications for future research;Parasuraman;J Marketing,1985
Cited by
10 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献