1. Communicating with patients;Ley,1988
2. Communication skills and patient care;Maguire,1984
3. Tomorrow's Doctors: Recommendations on Undergraduate Medical education;General Medical Council,1993
4. Measuring medical students' communication skills: development and evaluation of an interview rating scale;Evans;Psych Health,1992
5. Improving patients' understanding recall, satisfaction and compliance;Ley,1995