1. Eye on patient: a report by Picker Institute for the American Hospital Association;Picker Institute,2000
2. The balanced scorecard – measures that drive performance;Kaplan;Harvard Bus Rev,1992
3. A balanced scorecard for Canadian hospitals;Baker;Healthcare Manage Forum,1995
4. Cott CA, Boyle J, Fay J, Sutton D, Bowring J, Lineker S. Client-centred rehabilitation. Working Report 1–57. Toronto: Arthritis Community Research and Evaluation Unit; 2001.
5. Client-centred rehabilitation: client perspectives;Cott;Dis Rehabil,2004