A study of entrepreneurship in the restaurant and café industry: exploratory work using the critical incident technique as a methodology-Reference-Cited by-同舟云学术

A study of entrepreneurship in the restaurant and café industry: exploratory work using the critical incident technique as a methodology

Published:1998-03 Issue:1 Volume:17 Page:23-32
ISSN:0278-4319
Container-title:International Journal of Hospitality Management
language:en
Short-container-title:International Journal of Hospitality Management

Author:

Chell Elizabeth,Pittaway Luke

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference9 articles.

1. The service encounter;Bitner;Journal of Marketing,1990

2. Chell, E., 1998. The critical incident technique. In: Symon, G., Cassell, C. (Eds.), Qualitative Methods in Organizational Research: A Practical Guide, Chapter 3, Sage, London (forthcoming).

3. The Entrepreneurial Personality;Chell,1991

4. Farber, B. M., Fox, K. F. A., 1994. Training marketing students to be service problem solvers: FITS. Journal of Marketing Education. 81–94.

5. The critical incident technique;Flanagan;Psychological Bulletin,1954

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