Understanding smart service failure: The case of smart restaurants

Author:

Wong IpKin Anthony,Huang Jingwen (Daisy),Lin Zhiwei (CJ)

Funder

National Natural Science Foundation of China

Universidade de Macau

Publisher

Elsevier BV

Reference67 articles.

1. Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020;Akarsu;Int. J. Contemp. Hosp. Manag.,2023

2. Berezina, K., Ciftci, O., Cobanoglu, C., 2019. Robots, artificial intelligence, and service automation in restaurants. Emerald Publishing Limited.

3. Destination foodscape: a stage for travelers' food experience;Björk;Tour. Manag.,2019

4. Smart hospitality-Interconnectivity and interoperability towards an ecosystem;Buhalis;Int. J. Hosp. Manag.,2018

5. Business Insider, 2018. Robots are replacing waiters and delivering fresh seafood right to people's tables at Alibaba's high-tech restaurant in Shanghai. Retrieved 10 July 2023 from https://www.businessinsider.com/alibaba-shanghai-restaurant-robothe-robots-waiters-photos-2018-7.

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