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2. When good brands do bad;Aaker;J. Consum. Res.,2004
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4. Can you tell me where to stay? The effect of presentation format on the persuasiveness of hotel online reviews;Bartosiak;Curr. Issues Tour.,2020
5. Hospitality, tourism, human rights and the impact of COVID-19;Baum;Int. J. Contemp. Hosp. Manage.,2020