Working with service robots? A systematic literature review of hospitality employees’ perspectives

Author:

Xu JingjingORCID,Hsiao Aaron,Reid Sacha,Ma Emily

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference145 articles.

1. Future of industry 5.0 in society: human-centric solutions, challenges and prospective research areas;Adel;J. Cloud Comput.,2022

2. Agah, A., Cabibihan, J.J., Howard, A., Salichs, M.A., & He, H., 2016, November 1–3, Social robotics. Proceedings of the 8th International Conference, ICSR 2016, Springer, Kansas City, MO, USA. https://doi.org/10.1007/978–3-319–47437-3.

3. Friend or a foe: Understanding Generation Z employees' intentions to work with service robots in the hotel industry;Ali;Int. J. Hum. Interact.,2022

4. Allied Analytics, 2021, Hospitality robots market by type and end user sales channel: Global opportunity analysis and industry forecast 2021–2030. Research and Markets. https://www.researchandmarkets.com/reports/5457347/hospitality-robots-market-by-type-and-end-user.

5. Allman, T., 2014, December 13, China restaurant introduces robot waiters. BBC News. https://www.bbc.com/news/av/world-asia-30460737/china-restaurant-introduces-robot-waiters.

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