Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference62 articles.
1. Promoting ethical behavior and organizational citizenship behaviors: the influence of corporate ethical values;Baker;Journal of Business Research,2005
2. Do we need service marketing?;Bateson,1977
3. Job satisfaction and the good solider: the relationship between affect and employee citizenship;Bateman;Academy of Management Journal,1983
4. Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviors;Bettencourt;Journal of Retailing,1997
5. A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors;Bettencourt;Journal of Applied Psychology,2001
Cited by 151 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Employee emotional investment: An institutional logic perspective;International Journal of Hospitality Management;2024-09
2. Customer gratitude expressions and FLEs’ prosocial behavior: insights from delighted customers;Journal of Services Marketing;2024-08-22
3. How the use of animated versus static emojis in online post‐purchase communication affects consumer attitude;International Journal of Consumer Studies;2024-08-21
4. Unlocking organizational success in the hotel industry: the power of social exchange in HR practices;Global Knowledge, Memory and Communication;2024-07-04
5. How do employees form initial trust in artificial intelligence: hard to explain but leaders help;Asia Pacific Journal of Human Resources;2024-05-20
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3