Enhancing the hospitality experience: A systematic review of 22 years of physical environment research

Author:

Nanu LuanaORCID,Rahman Imran,Ali Faizan,Martin David S.

Publisher

Elsevier BV

Reference108 articles.

1. Measuring service quality in the hotel industry: a study in a business hotel in Turkey;Akbaba;Int. J. Hosp. Manag.,2006

2. The effect of physical environment on customer’s emotions, satisfaction and behavioural loyalty;Ali;J. Glob. Bus. Adv.,2014

3. The role of physical environment, price perceptions, and consumption emotions in developing customer satisfaction in Chinese resort hotels;Ali;J. Qual. Assur. Hosp. Tour.,2016

4. Natural plants in hospitality servicescapes: the role of perceived aesthetic value;Apaolaza;Int. J. Contemp. Hosp. Manag.,2020

5. Hotel building design, occupants’ health and performance in response to COVID 19;Bangwal;Int. J. Hosp. Manag.,2022

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