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Web reviews influence on expectations and purchasing intentions of hotel potential customers

  • Published:2013-09 Issue: Volume:34 Page:99-107
  • ISSN:0278-4319
  • Container-title:International Journal of Hospitality Management
  • language:en
  • Short-container-title:International Journal of Hospitality Management

Author:

Mauri Aurelio G.,Minazzi Roberta

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference110 articles.

1. Planning Research in Hospitality and Tourism;Altinay,2008

2. Customer satisfaction and word of mouth;Anderson;Journal of Service Research,1998

3. The impact of social media on lodging performance;Anderson;Cornell Hospitality Report,2012

4. The role of product-related conversations in the diffusion of a new product;Arndt;Journal of Marketing Research,1967

5. L’impresa inesistente: relazioni fra immagine e strategia;Baccarani;Sinergie,1992

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