Are humorous frontline employees hotels’ secret weapons? Investigating when and why employee sense of humor promotes service performance

Author:

Liu Xinyu,Wu Long-Zeng,Ye Yijiao,Kwan Ho Kwong

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference78 articles.

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4. The relationship between perceptions of HR practices and employee outcomes: Examining the role of person–organization and person–job fit;Boon;Int. J. Hum. Resour. Manag.,2011

5. Explaining potential antecedents of workplace social support: Reciprocity or attractiveness?;Bowling;J. Occup. Health Psychol.,2004

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