Employee satisfaction, customer satisfaction, and financial performance: An empirical examination
Author:
Publisher
Elsevier BV
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference42 articles.
1. Customer satisfaction, market share, and profitability: findings from Sweden;Anderson;Journal of Marketing,1994
2. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psychological Bulletin,1988
3. The moderator–mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations;Baron;Journal of Personality and Social Psychology,1986
4. A longitudinal analysis of satisfaction and profitability;Bernhardt;Journal of Business Research,2000
5. The service encounter: diagnosing favorable and unfavorable incidents;Bitner;Journal of Marketing,1990
Cited by 386 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. High-performance work systems and employees’ outcomes in challenging contexts: the role of hindrance stressors;Journal of Hospitality Marketing & Management;2024-01-27
2. The Effects of Sustainable Hospitality Supply Chain on Customer Satisfaction and Customer Repurchase Intentions;Journal of Law and Sustainable Development;2024-01-26
3. Leader-member exchange, team-member exchange, employee satisfaction, and service-oriented organizational citizenship behavior in the international logistics industry: The moderating effect of the service climate;Research in Transportation Business & Management;2024-01
4. The pitfalls of corporate social irresponsibility: Hypocrisy of family firms in South Korea;Journal of Cleaner Production;2024-01
5. Talent Management and Organizational Citizenship Behavior in a Developing Market: an Analysis of the Indian Telecommunications Sector;Journal of the Knowledge Economy;2023-12-21
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3