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Exploring customer experience with budget hotels: Dimensionality and satisfaction

  • Published:2016-01 Issue: Volume:52 Page:13-23
  • ISSN:0278-4319
  • Container-title:International Journal of Hospitality Management
  • language:en
  • Short-container-title:International Journal of Hospitality Management

Author:

Ren Lianping,Qiu Hanqin,Wang Peilai,Lin Pearl M.C.

Funder

Zhejiang University

Hong Kong Polytechnic University International Executive Development Center Fund

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference52 articles.

1. Servicescape: the impact of physical surroundings on customers and employees;Bitner;J. Mark.,1992

2. Critical success factors in the UK budget hotel operations;Brotherton;Int. J. Oper. Prod. Manage.,2004

3. State-owned economy and budget hotels in China—from commodity to brand;Cai;Asia Pac. J. Tourism Res.,2004

4. Engineering Customer Experience;Carbone,2005

5. Growth of budget hotels in China: antecedents and future;Chan;Asia Pac. J. Tourism Res.,2011
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