Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference65 articles.
1. Aiken, L.S., West, S.G., Reno, R.R., 1991. Multiple regression: Testing and interpreting interactions. sage.
2. Do frontline employees cope effectively with abusive supervision and customer incivility? Testing the effect of employee resilience;Al-Hawari;J. Bus. Psychol.,2020
3. Structural equation modeling in practice: a review and recommended two-step approach;Anderson;Psychol. Bull.,1988
4. Tit for tat? The spiraling effect of incivility in the workplace;Andersson;Acad. Manag. Rev.,1999
5. Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate;Bacile;J. Serv. Manag.,2020
Cited by
10 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献