Staff rostering in call centers providing employee transportation
Author:
Publisher
Elsevier BV
Subject
Information Systems and Management,Management Science and Operations Research,Strategy and Management
Reference44 articles.
1. The modern call-center;Aksin;Production and Operations Management,2007
2. Aksin Z, Karaesmen F, Örmeci EL. A review of workforce cross-training in call centers from an operations management perspective. In: Workforce cross training. CRC Press, 2007. pp. 211–40 [chapter 8].
3. Call center staffing with simulation and cutting plane methods;Atlason;Annals of Operations Research,2004
4. Optimizing call center staffing using simulation and analytic center cutting-plane methods;Atlason;Management Science,2008
5. Staffing multi-skill call centers via search methods and a performance approximation;Avramidis;IIE Transactions,2009
Cited by 22 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. A Multi-criteria Decision Making Model Integrated with Speech Analytics for the Performance Evaluation of Agents in Express Delivery Industry;Lecture Notes in Mechanical Engineering;2024
2. Fast Heuristics for a Staff Scheduling Problem with Time Interval Demand Coverage;Lecture Notes in Computer Science;2024
3. Multi-skilled workforce scheduling with training and welfare considerations;Engineering Management in Production and Services;2023-09-01
4. Employee Scheduling in Remote Oil Industry Work Sites;Applied Optimization in the Petroleum Industry;2023
5. Tabu Search Metaheuristic for the Penalty Minimization Personnel Task Scheduling Problem;Communications in Computer and Information Science;2023
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3