1. A multi-method intervention to reduce no-shows in an urban residency clinic;DuMontier;Fam Med,2013
2. Time and money: effects of no-shows at a family practice residency clinic;Moore;Fam Med,2001
3. Estimating the cost of no-shows and evaluating the effects of mitigation strategies;Berg;Med Decis Mak,2013
4. Office of inspector general audit of veterans health administration's effor to reduced unused, (2008). https://www.google.com/search?ei=gqloW-aCDa-1ggfuirXYBg&q=office+of+inspector+general+audit+of+veterans+health+administration%27s+effor+to+reduced+unused&oq=office+of+inspector+general+audit+of+veterans+health+administration%27s+effor+to+reduced+unused&gs(accessed August 6, 2018).
5. Preventing endoscopy clinic no-shows: prospective validation of a predictive overbooking model;Reid;Am J Gastroenterol,2016