1. Driving competitiveness through servitization;Avlonitis,2014
2. Why manufacturers are shifting their focus from products to customers;Elliot;Forbes,2014
3. Boeing. 24/7 customer support2013;:http://www.boeing.com/features/2013/07/bca–24–7–customer–sppt–07–30–13
4. Winning in the aftermarket;Cohen;Harv Bus Rev,2006
5. Service business development strategies for value creation in manufacturing firms;Fischer,2014