A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations

Author:

Pawlik ŁukaszORCID,Płaza MirosławORCID,Deniziak StanisławORCID,Boksa EwaORCID

Funder

Narodowe Centrum Badań i Rozwoju

European Commission

Publisher

Elsevier BV

Subject

Computer Science Applications,Computer Vision and Pattern Recognition,Linguistics and Language,Language and Linguistics,Communication,Modeling and Simulation,Software

Reference45 articles.

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3. Computational Paralinguistics: Emotion, Affect and Personality in Speech and Language Processing;Batliner,2013

4. Integrated visitor support system for tourism industry based on IoT technologies;Belka;Proceedings of the Photonics Applications in Astronomy, Communications, Industry, and High-Energy Physics Experiments,2018

5. Introduction to conversational AI;Boonstra;Definit. Guide Conversat. AI Dialogflow Google Cloud,2021

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