The effect of customer incivility on employees' work effort and intention to quit: Mediating role of job satisfaction
Author:
Publisher
Elsevier BV
Subject
Tourism, Leisure and Hospitality Management
Reference97 articles.
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3. Mind over matter: mindfulness as a buffer against workplace incivility;Frontiers in Psychology;2024-08-14
4. What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction;Work & Stress;2024-06-12
5. Emotional intelligence: the turnover puzzle unraveled through organizational supportand career adaptability;International Journal of Research in Business and Social Science (2147- 4478);2024-06-11
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