Attendees' perspectives on the service quality of an exhibition organizer: A case study of a tourism exhibition

Author:

Chen Yu-Fen,Mo Huai-en

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference30 articles.

1. Customer satisfaction, market share and profitability: Findings from Sweden;Anderson;Journal of Marketing,1994

2. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993

3. Improving trade show effectiveness by analyzing attendees;Bello;Industrial Marketing Management,1993

4. Servicescapes: The impact of physical surroundings on customers and employee;Bitner;Journal of Marketing,1992

5. Encounter satisfaction versus overall satisfaction versus quality: The customers' voice;Bitner,1994

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