Improving airport services using sentiment analysis of the websites

Author:

Gitto Simone,Mancuso Paolo

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference46 articles.

1. Airport operations;Ashford,1997

2. Airports and tourism in Mozambique;Barros;Tourism Management,2014

3. Measuring airport service quality: A multidimensional approach;Bezerra;Journal of Air Transport Management,2016

4. A machine learning approach to sentiment analysis in multilingual Web texts;Boiy;Information Retrieval,2009

5. Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas;Brida;Tourism Management Perspectives,2016

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