1. The theory of planned behavior;Ajzen;Organizational Behavior and Human Decision Processes,1991
2. Understanding attitudes and predicting social behavior;Ajzen,1980
3. Customer satisfaction: An indicator of the efficiency and effectiveness of public services;Andreassen,1999
4. Making contexts matter: Selecting research contexts for theoretical insights;Arnould,2006
5. The self-regulation of attitudes, intentions, and behavior;Bagozzi;Social Psychology Quarterly,1992