1. Crossing the quality chasm: a new health system for the 21st century;Institute of Medicine,2001
2. Assessing the impact of continuous quality improvement on clinical practice: what it will take to accelerate progress;Shortall;Milbank Q,1998
3. Juran's quality handbook;Juran,1999
4. The new economics for industry, government, education;Deming,1993
5. Completeness: quality for the 21st century;Crosby,1992