Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference-Reference-Cited by-同舟云学术

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Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference

Published:2024-01 Issue: Volume:198 Page:122946
ISSN:0040-1625
Container-title:Technological Forecasting and Social Change
language:en
Short-container-title:Technological Forecasting and Social Change

Author:

Deng Shichang,Zhang Jingjing,Lin Zhengnan,Li Xiangqian

Funder

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Applied Psychology,Business and International Management

Reference99 articles.

1. The relationship between adult attachment and mental health care utilization: A systematic review;Adams;Can. J. Psychiatry,2018

2. Close relationships and the working self-concept: implicit and explicit effects of priming attachment on agency and communion;Bartz;Pers. Soc. Psychol. Bull.,2004

3. Expl(AI)ned: the impact of explainable artificial intelligence on users’ information processing;Bauer;Inf. Syst. Res.,2023

4. The role of emotions in the consumer meaning-making of interactions with social robots;Borghi;Technol. Forecast. Social Chang.,2022

5. A learning theory approach to attachment theory: exploring clinical applications;Bosmans;Clin. Child Fam. Psychol. Rev.,2022

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1. Who are you talking to? How chatbot identity disclosure affects service satisfaction;Journal of Travel & Tourism Marketing;2024-07-15

2. Deciphering technological contributions of visibility and interactivity to website atmospheric and customer stickiness in AI-driven websites: The pivotal function of online flow state;Journal of Retailing and Consumer Services;2024-05

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