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Can customer sentiment impact firm value? An integrated text mining approach

  • Published:2022-01 Issue: Volume:174 Page:121265
  • ISSN:0040-1625
  • Container-title:Technological Forecasting and Social Change
  • language:en
  • Short-container-title:Technological Forecasting and Social Change

Author:

Eachempati PrajwalORCID,Srivastava Praveen RanjanORCID,Kumar AjayORCID,Muñoz de Prat JavierORCID,Delen Dursun

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Applied Psychology,Business and International Management

Reference98 articles.

1. The long-term stock market valuation of customer satisfaction;Aksoy;J. Mark.,2008

2. Twitter sentiment analysis of online transportation service providers;Anastasia,2016

3. Foundations of the American customer satisfaction index;Anderson;Total Quality Manag.,2000

4. Decomposing the price-earnings ratio;Anderson;J. Asset Manag.,2006

5. Customer satisfaction measurement using sentiment analysis;Al-Otaibi;Int. J. Advanced Comp. Sci. Appl.,2018

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1. How ESG shapes firm value: The mediating role of customer satisfaction;Technological Forecasting and Social Change;2024-11

2. Exploring the use of emotional sentiment to understanding market response to unexpected corporate pivots;Research in International Business and Finance;2024-06

3. Prediction of Customer Churn Behavior in the Telecommunication Industry Using Machine Learning Models;Algorithms;2024-05-27

4. Agent expectations and news sentiment in the dynamics of price in a financial market;Review of Behavioral Finance;2024-04-16

5. Text Mining for Intelligent Information Processing and Analysis;2023 3rd International Conference on Smart Generation Computing, Communication and Networking (SMART GENCON);2023-12-29
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