1. Institute of Medicine. Crossing the Quality Chasm: A New Health Care System for the 21st Century. Washington, D.C.: National Academy Press; 2001.
2. Department of Health NHS. Creating a Patient-led NHS-Delivering the NHS Improvement Plan. London: National Health Service; 2005.
3. Seeing through the eyes of patients: the patient-centered outcomes research institute funding announcements;Krumholz;Annals of Internal Medicine,2012
4. The next phase of healthcare improvement: what we can learn from social movements?;Bate;Quality & Safety in Health Care,2004
5. Bringing User Experience to Health Care Improvement: The Concepts, Methods and Practices of Experience-Based Design;Bate,2007