Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online-Reference-Cited by-同舟云学术

Airport service quality and passenger satisfaction: The impact of service failure on the likelihood of promoting an airport online

Published:2021-12 Issue: Volume:41 Page:100667
ISSN:2210-5395
Container-title:Research in Transportation Business & Management
language:en
Short-container-title:Research in Transportation Business & Management

Author:

Halpern Nigel,Mwesiumo Deodat

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Strategy and Management,Tourism, Leisure and Hospitality Management,Economics, Econometrics and Finance (miscellaneous),Transportation,Business and International Management,General Decision Sciences

Reference114 articles.

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3. World airport traffic forecasts 2019–2040;ACI (Airports Council International),2019

4. World airport traffic report 2019;ACI (Airports Council International),2020

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