Effects of airport service quality on the corporate image of airports

Author:

Mainardes Emerson Wagner,Melo Raphael Fernando Sodré de,Moreira Nadia Cardoso

Funder

FAPES

CNPq

FCT

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Strategy and Management,Tourism, Leisure and Hospitality Management,Economics, Econometrics and Finance (miscellaneous),Transportation,Business and International Management,General Decision Sciences

Reference57 articles.

1. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993

2. The effect of corporate image in the formation of customer loyalty;Andreassen;Journal of Service Research,1998

3. Building passenger trust through improvements of service quality (pre-flight, in-flight, and post-flight) and passenger satisfaction (a case study of Citilink Indonesia);Anggrayni;Advances in Transportation and Logistics Research,2020

4. Identifying antecedents and consequences of customer satisfaction in the full-service airline industry;Berlianto;Jurnal Manajemen,2019

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3