After-sale service experiences and customer satisfaction: An empirical study from the Indian automobile industry

Author:

Gupta Rajni,Raman Sreedhara

Publisher

Elsevier BV

Subject

Management Science and Operations Research,Strategy and Management,Tourism, Leisure and Hospitality Management,Economics, Econometrics and Finance (miscellaneous),Transportation,Business and International Management,General Decision Sciences

Reference49 articles.

1. After sales service and consumer buying behavior: An empirical investigation;Ahmed;Market Forces,2011

2. Impact of service quality, trust, and customer satisfaction on customers loyalty;Akbar;ABAC Journal,2009

3. Brand engagement and brand experience at BBVA, the transformation of a 150 years old company;Alloza;Corporate Reputation Review,2008

4. Hyundai’s customer satisfaction analysis in Azerbaijan market;Babayeva;Academic Journal of Economic Studies,2016

5. A model of customer loyalty in the retail banking market;Beerli;European Journal of Marketing,2004

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1. Disentangling the Link Between Service Quality and Customer Brand Engagement;Advances in Marketing, Customer Relationship Management, and E-Services;2024-06-30

2. Assessing solutions to overcome Quality 4.0 barriers: a decision-making framework;The TQM Journal;2023-12-07

3. The Impact of App Experience, Livestream and Personal Coach on Customer Satisfaction: A Case Study from an English Centre;Proceedings of the International Conference on Emerging Challenges: Strategic Adaptation in the World of Uncertainties (ICECH 2022);2023

4. Impact of Supportive After-Sales Services on Customer Satisfaction in Automobile Industry;Orissa Journal of Commerce;2022

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