Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender-Reference-Cited by-同舟云学术

Exploring the relationship of perceived automotive salesperson attributes, customer satisfaction and intentions to automotive service department patronage: The moderating role of customer gender

Published:2008-11 Issue:6 Volume:15 Page:469-479
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Darley William K.,Luethge Denise J.,Thatte Ashish

Publisher

Elsevier BV

Subject

Marketing

Reference69 articles.

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