1. Shops and Shopping 1800–1914: Where, and in What Manner the Well-dressed Englishwoman Bought her Clothes;Adburgham,1981
2. Objectives in the rearview mirror may appear closer than they are;Alexander;The International Review of Retail, Distribution and Consumer Research,1997
3. The Emergence of Modern Retailing, 1750–1950,1999
4. HRM services practice: flexibility, quality and employee strategy;Arrowsmith;International Journal of Service Industry Management,1996
5. Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890–1940;Benson,1986