How to obtain customer requirements for each stage of the product life cycle from online reviews: Using mobile phones as an example-Reference-Cited by-同舟云学术

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How to obtain customer requirements for each stage of the product life cycle from online reviews: Using mobile phones as an example

Published:2024-09 Issue: Volume:80 Page:103928
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Zhang Lei,Xuan Yan,Li Ziqi,Gao Pengfei,Zheng Yu

Funder

National Natural Science Foundation of China

Hefei University of Technology

Publisher

Elsevier BV

Reference40 articles.

1. Revealing customers' satisfaction and preferences through online review analysis: the case of Canary Islands hotels;Ali;J. Retailing Consum. Serv.,2019

2. Using VADER sentiment and SVM for predicting customer response sentiment;Anton;Expert Syst. Appl.,2020

3. Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews;Avinash;J. Retailing Consum. Serv.,2023

4. Enhance understandings of Online Food Delivery's service quality with online reviews;Bohao;J. Retailing Consum. Serv.,2024

5. What are the significant determinants of helpfulness of online review? An exploration across product-types;Boudhayan;J. Retailing Consum. Serv.,2024

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework;Journal of Retailing and Consumer Services;2025-01

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