Gaining insights for service improvement through unstructured text from online reviews-Reference-Cited by-同舟云学术

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Gaining insights for service improvement through unstructured text from online reviews

Published:2024-09 Issue: Volume:80 Page:103898
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Zhang Chenxi,Xu Zeshui

Publisher

Elsevier BV

Reference53 articles.

1. Online review consistency matters: an elaboration likelihood model perspective;Aghakhani;Inf. Syst. Front,2021

2. Revealing customers' satisfaction and preferences through online review analysis: the case of Canary Islands hotels;Ahani;J. Retailing Consum. Serv.,2019

3. Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model;Bi;Int. J. Prod. Res.,2019

4. Wisdom of crowds: conducting importance-performance analysis (IPA) through online reviews;Bi;Tourism Manag.,2019

5. Customer preference identification from hotel online reviews: a neural network based fine-grained sentiment analysis;Bian;Comput. Ind. Eng.,2022

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