Why are you so tolerant? Towards the relationship between consumer expectations and level of involvement
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference41 articles.
1. A dynamic process model of service quality: from expectations to behavioral intentions;Boulding;J. Market. Res.,1993
2. Using thematic analysis in psychology;Braun;Qual. Res. Psychol.,2006
3. A longitudinal study of the stability of consumer expectations of services;Clow;J. Bus. Res.,1998
4. Measuring service quality: a reexamination and extension;Cronin;J. Market.,1992
5. Channel structure, consumer involvement and perceived service quality: an empirical study of the distribution of a service;Csipak;J. Market. Manag.,1995
Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Did you like, share and comment? An essay on the effect of the influencer image on the behavior of followers;International Journal of Marketing, Communication and New Media;2024-06-30
2. Corporate good deed and service failure: does being good lead to forgiveness?;Journal of Hospitality Marketing & Management;2024-06-21
3. Consumer Citizenship Behavior in Online/Offline Shopping Contexts: Differential Impact of Consumer Perceived Value and Perceived Corporate Social Responsibility;Sustainability;2024-04-02
4. How to offer good service? A study on behavior of consumer expectations over time in educational service;International Journal of Quality & Reliability Management;2024-02-20
5. What drives consumer expectations for institutional food? Identifying antecedents of normative and predictive expectations in baby boomers;Journal of Consumer Behaviour;2023-09-05
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3