How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies-Reference-Cited by-同舟云学术

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How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies

Published:2020-09 Issue: Volume:56 Page:102172
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Baier Daniel,Rese Alexandra

Publisher

Elsevier BV

Subject

Marketing

Reference62 articles.

1. A New Era for Retail: cloud Computing Changes the Game;Accenture,2013

2. Customer satisfaction and dissatisfaction in retail banking: exploring the asymmetric impact of attribute performances;Arbore;J. Retailing Consum. Serv.,2009

3. "New" techniques for site engineering: Kano and jobs-to-Be-done revisited;Baier,2017

4. Online-shop site engineering using eye tracking, TAM, and A/B-tests: an empirical application;Baier,2017

5. Digital technologies for ordering and delivering fashion: how BAUR integrates the customer's point of view;Baier,2018

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1. A holistic framework for consumer usage modes of augmented reality marketing in retailing;Journal of Retailing and Consumer Services;2024-09

2. Smart technologies for retailing: who, what, where and why;International Journal of Retail & Distribution Management;2024-08-16

3. A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience;Journal of Retailing and Consumer Services;2024-07

4. Precursors of customer satisfaction for sustainable high-end footwear fashion in omni-channel retailing;International Journal of Research in Business and Social Science (2147- 4478);2024-06-01

5. Kundenanforderungen an ein digitalisiertes Einkaufserlebnis im Möbeleinzelhandel – Identifikation und Klassifizierung von Features mit Hilfe des Kano-Modells;HMD Praxis der Wirtschaftsinformatik;2024-03-08

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