Measuring customer aggression: Scale development and validation-Reference-Cited by-同舟云学术

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Measuring customer aggression: Scale development and validation

Published:2023-07 Issue: Volume:73 Page:103348
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Mortimer Gary^ORCID,Wang Shasha^ORCID,Osorio Andrade María Lucila^ORCID

Publisher

Elsevier BV

Subject

Marketing

Reference96 articles.

1. Examining the antecedents and consequences of perceived shopping value through smart retail technology;Adapa;J. Retailing Consum. Serv.,2020

2. Corporate reputation measurement: alternative factor structures, nomological validity, and organizational outcomes;Agarwal;J. Bus. Ethics,2015

3. Coping with stress: a study of retail banking service workers in Russia;Ashill;J. Retailing Consum. Serv.,2015

4. An examination of the validity of two models of attitude;Bagozzi;Multivariate Behav. Res.,1981

5. On the evaluation of structural equation models;Bagozzi;J. Acad. Market. Sci.,1988

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The ethical edge: Unveiling the power of virtuousness in retailing from employees’ perspectives;Journal of Retailing and Consumer Services;2024-11

2. When patrons become perpetrators: Examining the negative effects of customer incivility for Hospitality employees;International Journal of Hospitality Management;2024-09

3. Does employee envy drive service sabotage? Evidence from hotel organizations;Kybernetes;2024-01-30

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