Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting-Reference-Cited by-同舟云学术

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Is insomnia detrimental to proactive service performance and customer-directed helping? Mediation of employee resilience and moderation of job crafting

Published:2024-11 Issue: Volume:81 Page:103955
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Hur Won-Moo^ORCID,Shin Yuhyung^ORCID,Chung June-ho

Publisher

Elsevier BV

Reference93 articles.

1. Integrating psychological resilience, stress, and coping in entrepreneurship: a critical review and research agenda;Ahmed;Entrep. Theory Pract.,2022

2. How inclusive leadership paves way for psychological well-being of employees during trauma and crisis: a three-wave longitudinal mediation study;Ahmed;J. Adv. Nurs.,2021

3. Customer mistreatment and insomnia in employees – a study in the context of COVID-19;Ahmed;J. Behav. Sci.,2021

4. A self‐verification perspective on customer mistreatment and customer‐directed organizational citizenship behaviors;Amarnani;J. Organ. Behav.,2022

5. Meta-analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance;Avey;Hum. Resour. Dev. Q.,2011

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