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SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm

  • Published:2024-01 Issue: Volume:76 Page:103589
  • ISSN:0969-6989
  • Container-title:Journal of Retailing and Consumer Services
  • language:en
  • Short-container-title:Journal of Retailing and Consumer Services

Author:

de Kervenoael RonanORCID,Schwob Alexandre,Hasan Rajibul,Psylla EvangeliaORCID

Publisher

Elsevier BV

Subject

Marketing

Reference182 articles.

1. The role of artificial intelligence on enhancing customer experience;Abu Daqar;Int. Rev. Manag. Market.,2019

2. Customer experience management in retailing: communication and promotion;Ailawadi;J. Retailing,2009

3. A survey of internet of things (IoT) in education: opportunities and challenges;Al-Emran,2020

4. The personalisation-privacy paradox: consumer interaction with smart technologies and shopping mall loyalty;Ameen;Comput. Hum. Behav.,2022

5. Customer acceptance of frontline service robots in retail banking: a qualitative approach;Amelia;J. Serv. Manag.,2022

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