Examining the consequences of customer-oriented deviance in retail

Author:

Mortimer Gary,Fazal-e-Hasan Syed Muhammad,Strebel Judi

Publisher

Elsevier BV

Subject

Marketing

Reference136 articles.

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3. Emotional labor in service roles: the influence of identity;Ashforth;Acad. Manag. Rev.,1993

4. The perceived autonomy–perceived service climate relationship: the contingency effect of store-level tenure diversity;Auh;J. Retailing Consum. Serv.,2011

5. Linking perceived quality and customer satisfaction to store traffic and revenue growth;Babakus;Decis. Sci. J.,2004

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