Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Customer showrooming behavior, customer orientation, and emotional labor: Sales control as a moderator

Published:2023-05 Issue: Volume:72 Page:103268
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Park Hyewon^ORCID,Hur Won-Moo^ORCID

Funder

Inha University

Publisher

Elsevier BV

Subject

Marketing

Reference70 articles.

1. Perspectives on behavior-based versus outcome-based salesforce control systems;Anderson;J. Market.,1987

2. Drivers of showrooming behaviour: insights from integrated perspectives;Arora;Int. J. Retail Distrib. Manag.,2022

3. Reducing bias due to systematic attrition in longitudinal studies: the benefits of multiple imputation;Asendorpf;Int. J. Behav. Dev.,2014

4. Emotional labor in service roles: the influence of identity;Ashforth;Acad. Manag. Rev.,1993

5. The role of customer orientation as a moderator of the job demand–burnout–performance relationship: a surface-level trait perspective;Babakus;J. Retailing,2009

Cited by 16 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor;Journal of Service Theory and Practice;2024-09-06

2. The challenge of customer-oriented and emotional labor demand for hospitality internship students;Cogent Education;2024-08-22

3. Identifying the drivers of ‘loyal showrooming’: a systematic literature review;The International Review of Retail, Distribution and Consumer Research;2024-08-06

4. Examining the impact of consumers’ showrooming behavior on sales staff job conditions: insights from the Indian apparel retail sector;American Journal of Business;2024-06-18

5. Does humane leadership influence customer service orientation of financial institutions? The moderating effect of job satisfaction of casual employees;African Journal of Economic and Management Studies;2024-06-07

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3