1. Acceptance of recommendations to buy in online retailing;Baier;Journal of Retailing and Consumer Services,2010
2. Customer–sales associate retail relationships;Beatty;Journal of Retailing,1996
3. A conceptual model of service quality and its implications for future research;Berry;Journal of Marketing,1985
4. Delivering Quality Service: Balancing Customer Perceptions and Expectations;Berry,1990
5. Bickmore, T., 2002. Social dialogue is serious business. In: Proceedings of the CHI 2002 Workshop on Socially Adept Technologies, Minneapolis, MN.