The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery-Reference-Cited by-同舟云学术

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The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery

Published:2011-05 Issue:3 Volume:18 Page:235-245
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Mazaheri Ebrahim,Basil Debra Z.,Yanamandram Venkata,Daroczi Zoltan

Publisher

Elsevier BV

Subject

Marketing

Reference52 articles.

1. Inequity in social exchange;Adams,1965

2. Visionaries and villains: the politics of designing interorganizational relations;Aldrich;Organization and Administrative Science,1977

3. Attitudes;Allport,1935

4. Experimentation in social psychology;Aronson,1968

5. Forming impressions of personality;Asch;Journal of Abnormal and Social Psychology,1946

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