Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece

Author:

Mitropoulos Panagiotis,Vasileiou Konstantinos,Mitropoulos Ioannis

Publisher

Elsevier BV

Subject

Marketing

Reference46 articles.

1. Development and preliminary validation of a Greek-language outpatient satisfaction questionnaire with principal components and multi-trait analyses;Aletras;BMC Health Serv. Res.,2006

2. Questionnaire for the measurement of outpatient satisfaction in the ophthalmology clinic of a Greek public hospital;Aletras;Arch. Hell. Med.,2007

3. Development and psychometric assessment of a Greek-language inpatient satisfaction questionnaire;Aletras;Arch. Hell. Med.,2009

4. A structural model to investigate factors affect patient satisfaction and revisit intention in Jordanian hospitals;Al-Refaie;Int. J. Artif. Life Res.,2011

5. How does satisfaction with the health-care system relate to patient experience?;Bleich;Bull. World Health Organ.,2009

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